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Quality Management Services - Project Examples

1. ISO 9001:2008 Quality Management System Design and Development

Quality management systems, based on ISO 9001:2008 or its predecessors, have been designed and developed for the following types of organizations, for example:
  • Electrical Power Transmission Product Manufacturer
  • Livestock Facility Ventilation Equipment Manufacturer
  • Security Services Provider
  • Pork Producer
  • Hydraulic Hose Manufacturer
  • Grain Storage Bin Manufacturer

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2. ISO 17025 Management System Design and Development

Management systems, based on ISO 17025 and its predecessor ISO Guide 25, have been designed and developed for the following organizations:
  • Food Testing Laboratory
  • Water Meter Test and Calibration Facility

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3. Quality Management System Advisory Services

Advisory services include interpretation of requirements and their application in specific situations, review of documentation format and content, and identification of suitable options for addressing particular requirements. Advisory service have been provided to the following types of organizations, for example:
  • Uranium Mining and Milling Company
  • Agriculture Equipment Manufacturer
  • Ambulance Manufacturer
  • Provincial Government Ministry
  • Specialty Printing Company

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4. Integrated Management System Design and Development

Integrated management systems are developed when one or more quality, environmental, health and safety, financial, and project management requirements are addressed and managed under one system. The underlying processes in many organizations have, for example, quality, environmental and safety aspects. Rather than establishing and maintaining separate systems, organizations are increasingly developing integrated systems. Examples of integrated management systems we have developed, or have assisted with the development of, include:
  • Quality Management and Project Management system for a University facilities management division
  • Integrated quality management system for a uranium mining and milling complex.

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5. Management System Assessment Services

On-site assessments of management systems are conducted to determine conformance of the system to the chosen standard and/or the documented system. This may be done for certification purposes, for determining gaps in the system, or to determine readiness to undertake a registration audit. Assessments have been conducted for the following types of organizations, for example:
  • Medical Devices Manufacturer
  • Electrical Power Transmission Product Manufacturer
  • Provincial Government Ministry Business Units
  • Agriculture Equipment Manufacturer
  • Food Testing Laboratory
  • Pork Producer

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6. Project Assurance Services

Project assurance activities help ensure that a project can and will achieve its objectives. Project assurance activities integrate both risk management and quality management approaches, tools and techniques into a single framework and provide project sponsors and other key stakeholders with independent and objective information about a project at various stages.

Assurance activities can encompass all processes within all phases of a project, including the project management processes (e.g., scope definition, schedule development) and the project product realization processes such as the design, construction and commissioning processes.

Project assurance services include:
  • Assess the establishment and effective implementation of processes and control mechanisms throughout the project delivery team organization (e.g., project manager, designers, consultants, constructors, owner, users).
  • Assess conformance to the project management plan, including the constituent plans, e.g., time, cost, schedule, quality, risk, communication, procurement.
  • Assess stakeholder satisfaction, e.g., friction points that could impact project performance.
  • Assess conformance with contractual, statutory and regulatory policies, procedures and directives, including establishment and implementation of programs that address health, safety and environment regulations.
  • Identify opportunities that might improve project performance.
  • Identify precursors (e.g., conditions, decisions, behaviours) of over-budget and schedule-overrun scenarios and assess how these indicators are being interpreted and managed.

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7. Certification and Surveillance Audit Services

Certification and surveillance audit services have been provided through an international quality management system registrar. Certification and surveillance audits were conducted for the following types of organizations, for example:
  • Designer and Manufacturer of Satellite Communication Systems
  • Electrical Transformer Designer and Manufacturer
  • Automotive Sales and Service Dealership
  • Designer and Manufacturer of Metal Components and Fabrications
  • Road Transportation and Feight Forwarding Services Provider
  • Pulse Crop Processor

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8. Internal Auditor Training

Internal auditor training has been provided to the following types of organizations, for example:
  • Provincial Government Ministry
  • Property Management Services Organization
  • Hydraulic Hose Manufacturer
  • Security Services Provider

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9. Customized Training

Customized training courses and workshops are developed and delivered upon request. Examples of customized training includes:
  • Cost of Quality
  • Process Improvement
  • ISO 9001:2008
  • Project Management
  • Statistical Techniques

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10. Process Mapping

Process Mapping involves identifying and graphically illustrating the processes and process interactions of an organization or a business unit of an organization. Process mapping is typically undertaken when developing a quality management, environmental management or a health and safety management system. Process mapping is also used by organizations to identify opportunities for improvement.
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